Frequently Asked Questions
Answer - The most common reason is missing or incorrect information on the form you submitted. We will attempt to contact you three times using the information provided on the form. Payments are charged upon receipt of your original documents.
Answer - Refunds can be processed until the background check is submitted to the FBI for up to 90 days after the form was received. A 100% refund will be issued for the first 30 days, a 75% refund for requests after 30 days but before 60 days and 50% after 60 days but before 90 days. NO refunds will be processed after 90 days and after the background check is submitted to the FBI.
Answer - All Major credit cards (American Express, Discover, Mastercard, and Visa).
Answer - Applications are processed in 2-3 business days (excluding Saturday, Sunday, & major holidays) after we receive the documentation (*shipping time not included). The first business day begins the day after we receive your application. If we receive your application and it is not filled out correctly, this will result in delayed processing time (we will need to contact you and obtain a completed application).
Answer - Same day service is available for an additional $50.00 fee. Same day service requests are submitted to the FBI the same day we receive the documentation and is usually completed within 24 hours (*shipping time not included). If we do not receive your same day service request before 2pm est., you will receive same day service on the next business day. Same day service processing requires you to have your results returned either electronic only, USPS standard shipping and an electronic copy (additional $10.00 fee), or UPS expedited shipping only.
Answer - The cost is $20. No refunds are given after fingerprints are captured.
Answer - You can inquire at the facility doing the fingerprinting (i.e. FastFingerprints), or you can print the fingerprint card from our website (click here) onto standard white printer paper and have the official print you directly onto the paper.
Answer - No. The most important aspects of your fingerprint cards are the formatting of the fingerprint themselves. Including: the clarity of the whorls and loops on your fingerprints, using the most current version of the FD-258 fingerprint cards, and your cards are signed by you and the authorized official who conducted the fingerprinting.
Answer - We recommend that you wash your hands with soap and water before visiting. If you experience moist hands, we recommend that you wipe each finger with rubbing alcohol before being fingerprinted. If you experience dry skin, then we recommend you use a cocoa butter or Vitamin E based lotion for several days before fingerprinting, to hydrate and heal your skin for the best possible fingerprints. If your are having trouble with defining the ridges of your fingerprints then we recommend that you use a "Ridge Builder" which is a commerical product that can be used instead of lotion.
Answer - We strongly recommend that you send two cards. We will accept one fingerprint card, but if your fingerprints are rejected by the FBI (due to poor quality), we can scan a second card if we have one. If we do not, we will need to contact you to send one and wait until we have received it, delaying the process. If you are not in a rush, this may not be a factor. If, however, you are in a rush, you may want us to already have the 2nd card to scan.
Answer - No, we cannot, but your results can be apostilled. Our results are FBI authenticated documents (which means they contain the FBI's seal, section chief's signature, and come to us in the required PDF format directly from the FBI). You can send the mailed or emailed FBI background check results to the U.S. Department of State to obtain the apostille. The link to the U.S. Department of State is on our website.
Answer - No, we cannot; the results must be mailed back to you, the applicant.
Answer - The only instance in which you can have results sent "c/o" to someone else is to your attorney. In this case, your attorney would need to submit a request to us on their letterhead, with both yours and your attorney's signatures on the same document, along with the application, fingerprints, and payment.
Answer - No. Your results will only be sent to the address indicated on your FBI Criminal Report Request form.
Answer - No. Each person must have their own separate email. Sending in more than 1 application with the same email will delay the processing of your application, and require NBCI to reach out to you for a revised application.
Answer - You will need to restart the process and pay an additional $35 fee.
Answer - No, it must be a U.S. cell phone number.
Answer - INTERNET EXPLORER must be used for Windows computer users. GOOGLE CHROME must be used for APPLE MAC computer users, and Adobe Acrobat needs to be set as the default reader. This service will not work with Firefox, Safari, or any other browser.
Answer - Before initially viewing your emailed results, you will have 30 days to access your Expedited FBI Background Check (Identity History Summary Check). If you wait more than 30 days to view it, it will no longer be available to you, and it will also be deleted from our system, per FBI regulations. Once you view your e-mailed results, you will have 24 hours to print or save it to your computer. The link to access your report will be deleted from our system within 24 hours upon viewing.
Answer - Yes, you will need Adobe Acrobat Reader downloaded on your PC/Laptop to view your emailed results.
Answer - No. You can only access your results from a PC/laptop.
Answer - Yes, you may contact us in regards to the status of your background check. However, if your application was sent via standard U.S. postal service without tracking, please allow an appropriate amount of time for the application to be delivered before calling. Also, when calling to check the status of your background check, please provide us with the exact name used on the application, how the application was sent (UPS, FedEx, DHL, Standard US Mail, etc.), if the packaged had tracking, what day it was delivered and signed for, and where the package was coming from. The more information you provide, the faster we will be able to assist you. We understand that many people have time sensitive requests, and we are constantly working to return results as fast as possible.
Answer - Contact our office if you do not receive your results within 10 days.
Answer - No we cannot. The research for background checks are completed by the Federal Bureau of Investigation (FBI). Should there be any questions about the information contained in the report, please send a written challenge request to the FBI CJIS Division at the following address: FBI CJIS Division, Attention: Criminal History Analysis Team 1, 1000 Custer Hollow Road, Clarksburg, WV 26306.
Answer - For applicants under the age of 18, a parent or legal guardian must fill out a consent form and send it with the completed Expedited FBI Background Check Request.
Answer - Processing times can be delayed for several reasons such as; Incomplete Application, Illegible Fingerprints, Incomplete Fingerprint Cards, or Invalid Payments.
Answer - Yes, we are happy to answer any further questions. Please contact our office at 877-932-2435 or email@example.com